Digital Service Provisioning Notice: LioranDB is a 100% digital SaaS and cloud developer infrastructure platform. We do not sell or ship physical products, hardware, or boxed media. No physical shipping is required.
1. Mode of Delivery (Digital Provisioning)
All services provided by Lioran Developer Solutions (including database server instances, driver access, connection strings, and administrative consoles) are delivered entirely electronically via our online platform.
2. Delivery & Provisioning Timelines
Our managed database services operate according to the following electronic delivery schedule:
- Account & Dashboard Access: Immediate upon successful email verification and registration at https://app.liorandb.com.
- Managed Database Instance Provisioning: Following workload review and payment confirmation via Razorpay, dedicated database server instances, connection endpoints, and initial access credentials are electronically provisioned within 1 to 24 hours.
- Client Drivers & Software Packages: Freely downloadable and installable immediately via npm (`@liorandb/driver`, `@liorandb/cli`) and public Docker repositories.
3. Delivery Confirmation
Upon successful provisioning of your cloud database server:
- An electronic confirmation email containing deployment metadata and setup instructions will be sent to your registered email address.
- Your database endpoints, real-time performance telemetry, and management tools will automatically become active inside your dashboard at app.liorandb.com.
4. Delivery Issues or Delays
If you have completed your payment and your database instance has not been activated within 24 hours, or if you encounter any difficulties accessing your credentials, please contact our support team immediately:
- Support Window: Monday through Friday, 6:00 PM to 10:00 PM IST (Sat & Sun off)
- Support Email: support@liorandb.com
- Customer Portal: https://app.liorandb.com